Rerode Return & Refund Policy

Return Policy

We offer a 7-day return window from the date your item is delivered. To be eligible for a return, the item must be:

• Unused

• In unopened original packaging

• In the same condition it was received

• Accompanied by proof of purchase

The following items are non-returnable:

• Rerode eMotos (all models)

• Batteries

• Used parts

• Installed or modified components

• Final sale items

Customers are responsible for return shipping costs. Approved returns are subject to a 15% restocking fee.

To request a return, please contact sales@pinnedelectric.com for approval and return instructions. Returns sent without prior approval will not be accepted.

For any return questions, contact sales@pinnedelectric.com.

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Canceled Orders

Orders canceled after payment but before shipment are subject to a 5% cancellation fee to cover payment processing and administrative costs.

Refunds for canceled orders will be issued to the original payment method minus the 5% fee.

If an order has already shipped, it will be treated under the standard return policy, including:

• 15% restocking fee

• Customer responsibility for return shipping

Where required by law, certain consumer rights may limit or override cancellation fees.

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Shipping Damage & Order Issues

Please inspect your order immediately upon delivery. If your item is incorrect or defective, contact us right away so we can review the issue and make it right.

Any shipping damage must be noted at delivery and filed as a claim directly with the freight carrier that delivered the package.

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Refunds

Once your return is received and inspected, we’ll notify you whether the refund is approved.

If approved, your refund will be sent to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact sales@pinnedelectric.com.