Privacy policy

RERODE PRIVACY POLICY

Last Updated: December 16, 2025

This Privacy Policy describes how Pinned Electric (“we,” “us,” or “our”), as the official U.S. distributor of Rerode electric motorcycles, collects, uses, and protects personal information when you visit pinnedelectric.com (the “Site”), interact with our services, or make a purchase.

By accessing or using our Site or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect personal information to operate our business, fulfill orders, and support customers. Information may include:

Information You Provide

  • Contact Information: Name, email address, phone number, billing and shipping address

  • Order Information: Purchase history, payment confirmation, shipping details

  • Account Information: Login credentials, preferences, saved addresses

  • Customer Support: Communications, warranty submissions, service requests

Automatically Collected Information

  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, interactions

  • Cookies & Tracking Data: Used for site functionality, analytics, and performance optimization

Vehicle Information (If Provided)

  • Vehicle identification number (VIN)

  • Model and configuration details

  • Warranty registration and service history

We may also receive information from third parties such as Shopify, payment processors, shipping carriers, and analytics providers.

2. How We Use Personal Information

We use personal information for the following purposes:

  • Order Fulfillment: Processing payments, shipping orders, handling returns or claims

  • Customer Support: Responding to inquiries, managing warranties and service cases

  • Warranty & Product Support: Verifying ownership, validating warranty eligibility

  • Marketing & Communications: Sending updates or promotional content (where permitted by law or consent)

  • Site & Product Improvement: Enhancing website performance, products, and user experience

  • Security & Fraud Prevention: Detecting misuse, fraud, or unauthorized access

  • Legal & Regulatory Compliance: Meeting applicable legal obligations

3. Vehicle Telematics & Technical Data

Certain Rerode products may include digital displays, software, or electronic systems that generate technical data. If available and provided, this may include:

  • Operating hours or mileage

  • Battery diagnostics and usage metrics

  • Firmware versions, system error codes, or crash reports

This information is used solely for:

  • Warranty verification

  • Technical support and diagnostics

  • Product reliability and safety improvements

We do not sell telematics or vehicle data and do not use it for advertising purposes without explicit consent.

4. Assumption of Risk & Disclaimer

Electric off-road vehicle use involves inherent risks. Information submitted through warranty claims, service requests, or accident reports does not constitute an admission of liability by Rerode or Pinned Electric.

We are not responsible for damage or issues arising from improper use, unauthorized modifications, third-party components, or incorrect installation.

5. How We Share Personal Information

We may share personal information with:

  • Service Providers: E-commerce platforms, payment processors, shipping carriers, analytics providers

  • Manufacturers & Partners: For warranty support, recalls, or service bulletins

  • Marketing Partners: Only where permitted by law or with consent

  • Legal Authorities: When required by law or to protect our rights

We do not sell personal information or disclose sensitive data except where legally required.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze site traffic and performance

  • Improve user experience

You may control cookies through your browser settings. We honor Global Privacy Control (GPC) signals where applicable.

7. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or correct your personal information

  • Request deletion or restriction of processing

  • Opt out of marketing communications

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, contact us at sales@pinnedelectric.com. Identity verification may be required.

8. Data Retention & Security

We retain personal information only as long as necessary for business, legal, warranty, or regulatory purposes. We use reasonable, industry-standard security measures; however, no system is completely secure.

Please do not submit sensitive personal data unless specifically requested.

9. Children’s Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children.

10. International Data Transfers

Personal information may be processed or stored in the United States or other jurisdictions. Appropriate safeguards are used where required by law.

11. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices or content.

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of the Site indicates acceptance of the updated policy.

13. Contact Information

For questions or privacy requests, contact:

Pinned Electric
Official U.S. Distributor of Rerode
📍 480 North State Street, Shelley, ID 83274, USA
📧 sales@pinnedelectric.com
📞 +1 (208) 701-6063